What you can expect from us
We work normal office hours from 8 - 4 on Mon - Fri.
All orders will receive attention within 24 hours of receipt - weekends excluded.
Unless you have requested otherwise, your parcel will be sent by Fastway Couriers or Speed Services counter-to-counter priority mail
Orders from outside South Africa will first be packed and weighed after which we inform you of the postage options and total cost. (Please see "Shipping and Returns" page.)
What we expect from you
Once we have confirmed your order and requested payment, we will expect to receive payment from you within 48 hours (weekends excluded) of us having sent the notification. Please check your emails regularly once you have placed an order.
Orders will only be processed once we have received confirmation of payment. Should payment not be received, the items ordered will be placed back into stock and your order cancelled.
We do NOT accept cash paid into our bank account, as the bank fees for cash deposits are exorbitant .